Privacy Policy
Privacy Policy
Latest Review: June 22, 2026
Introduction
Dover Applied Chemistry Solutions (“Dover,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our websites, digital platforms, marketing activities, customer interactions, events, and business relationships. By accessing our website or interacting with Dover, you acknowledge that you have read and understand this Privacy Policy.
Scope
This Privacy Policy applies to:
- Visitors to our websites
- Customers and prospective customers
- Suppliers, partners, and service providers
- Event attendees
- Newsletter subscribers
- Individuals who contact Dover
- Users of our digital services and platforms
This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Mailing address
- Country or geographic location
- Business interests
- Product inquiries
- Technical support requests
- Event registrations
- Survey responses
- Marketing preferences
- Any information submitted through forms or correspondence
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Geographic region
- Referral source
- Website pages viewed
- Time spent on pages
- Clickstream behavior
- Session information
- Download activity
Marketing Automation and CRM Data
Dover utilizes customer relationship management (CRM), marketing automation, analytics, and sales enablement platforms to improve customer experience and communication.
These systems may collect:
- Form submissions
- Email engagement metrics
- Website interactions
- Download activity
- Event participation
- Sales interactions
- Lead scoring data
- Communication preferences
- Customer journey information
How We Use Personal Information
We may use personal information to:
- Respond to inquiries
- Provide the requested information
- Deliver products and services
- Process transactions
- Manage customer relationships
- Provide technical support
- Improve our website and services
- Conduct analytics and research
- Personalize content and communications
- Send marketing communications where permitted
- Manage events and webinars
- Fulfill legal obligations
- Protect our business and users
- Prevent fraud and security threats
Legal Bases for Processing
Where required by applicable law, Dover processes personal information based on one or more of the following legal grounds:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
- Public interest obligations where applicable
Marketing Communications
Dover may send marketing communications regarding products, services, technical resources, industry insights, events, and company updates.
Marketing communications may be delivered through:
- Telephone
- Direct mail
- Digital advertising
- Social media platforms
- Marketing automation systems
Individuals may opt out of marketing communications at any time by:
- Using unsubscribe links
- Contacting Dover directly
- Updating communication preferences
Operational, transactional, and service-related communications may continue where necessary.
CASL Compliance
For recipients located in Canada, Dover complies with Canada’s Anti-Spam Legislation (CASL). Commercial electronic messages are sent only where:
- Express consent has been obtained;
- Implied consent exists under applicable law; or
- Another lawful basis under CASL applies.
All commercial electronic communications include:
- Sender identification
- Contact information
- Unsubscribe mechanisms
Consent may be withdrawn at any time.
CAN-SPAM Compliance
For recipients located in the United States, Dover complies with the CAN-SPAM Act.
Commercial communications will:
- Clearly identify the sender
- Include valid contact information
- Provide an unsubscribe mechanism
- Honor opt-out requests within required legal timeframes
Cookies and Tracking Technologies
What Are Cookies?
- Cookies are small text files stored on a user’s device to improve functionality, performance, security, and user experience.
Types of Cookies We Use
Essential Cookies
- Required for website operation and security.
Functional Cookies
- Enable enhanced website functionality and personalization.
Analytics Cookies
- Help us understand website usage and improve performance.
Marketing Cookies
- Used to measure advertising effectiveness and deliver relevant content.
Preference Cookies
- Store user settings and preferences.
Cookie Consent
- Where required by applicable law, users will be presented with cookie consent options upon visiting our website.
Users may:
- Accept all cookies
- Reject non-essential cookies
- Customize cookie preferences
Cookie settings may be changed at any time through available website controls.
Analytics and Website Tracking
Dover may use analytics technologies, including but not limited to:
- Google Analytics
- Marketing automation platforms
- CRM systems
- Advertising platforms
- Website performance tools
These technologies help us:
- Understand website usage
- Improve user experience
- Measure marketing effectiveness
- Optimize content and navigation
Users may disable cookies through browser settings, although some website functionality may be affected.
Third-Party Services
Dover may use third-party providers for:
- Website hosting
- Marketing automation
- CRM systems
- Email communications
- Analytics
- Cloud storage
- Customer support
- Advertising services
- Webinar and event platforms
These providers may process information on our behalf under contractual obligations designed to protect personal information.
International Data Transfers
Personal information may be transferred, processed, or stored in countries outside the individual’s country of residence.
Where required by law, Dover implements appropriate safeguards, including:
- Contractual protections
- Standard Contractual Clauses
- Data processing agreements
- Security controls
- Other legally recognized transfer mechanisms
GDPR and UK GDPR Rights
Individuals located in the European Economic Area, Switzerland, or the United Kingdom may have rights including:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
Requests may be submitted using the contact information below.
California Privacy Rights
Residents of California may have rights under applicable privacy laws, including:
- Right to know
- Right to access
- Right to correct
- Right to delete
- Right to opt out of certain data sharing activities
- Right to non-discrimination for exercising privacy rights
Dover does not sell personal information as defined by applicable California law.
Data Retention
Dover retains personal information only for as long as necessary to:
- Fulfill business purposes
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal obligations.
Information Security
Dover maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
- Destruction
While we take reasonable measures to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.
Children’s Privacy
Dover’s website and services are intended for business and professional audiences and are not directed toward children. We do not knowingly collect personal information from individuals under the age required by applicable law.
Do Not Track Signals
Some web browsers offer “Do Not Track” settings. Because there is no universally accepted standard governing these signals, Dover may not respond to all Do Not Track requests.
Changes to This Privacy Policy
Dover may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, technologies, or services. Updates will be posted on this page with a revised effective date.
Contact Us
Questions, requests, or concerns regarding this Privacy Policy or Dover’s privacy practices may be directed to:
Dover Applied Chemistry Solutions
Privacy Officer: Robert Hall
I.T. Helpdesk
Dover Chemical
3676 Davis Road N.W.
Dover, OH 44622
+1 330 365 3622
Privacy Rights Requests
Individuals seeking to exercise privacy rights or submit data access requests may contact Dover using the information above. Dover will respond in accordance with applicable privacy laws and regulatory requirements.